Return and Refund Policy

Returns Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our website. Return request must be raised within 7-15 days for the items wise from the date of delivery.

2. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

2. Delivered product is incomplete (i.e. has missing items and/or accessories)

3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

4. Delivered product is does not match product description or picture (i.e product not as advertised)

5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws.

2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in BISFL packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. While handing over your package to Drop-Off station/ Pickup Agent, please collect the BISFL Return Acknowledgment paper and reserve it for future reference.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 7-10 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.

2. The refund period / process starts when BISFL has processed your refund according to your refund type.

3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

BISFL will process your refund according to the following refund types

1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Note: Maximum refund timeline excludes weekends and public holidays.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value